EXPLORE / CIVITAS PLATFORM
Civitas transforms raw, noisy citizen submissions into verified spatial incidents, policy-grounded work orders, and reviewable field actions with human supervisor oversight.
Unlike traditional CRM systems that treat citizen text as blind execution instructions, Civitas maintains strict boundaries between evidence types:
Visual artifacts (geotagged images, video clips) parsed through the vision pipeline and kept distinct from subjective descriptions and downstream inference.
Natural language descriptions submitted by residents. Preserved faithfully without model overwriting, even when contradictory or ambiguous.
Authoritative municipal operating procedures (e.g. PLAY-WATER-01). LLM agents cite verified playbooks instead of inventing arbitrary timelines.
Spatial distance calculations to sensitive landmarks (schools, hospitals, transit arteries) and DBSCAN density clustering computed via PostGIS 3.4.
Describe what you see, snap a photo, and let our computer vision models structure the hazard. Track your report from intake to completed road repair.
Receive clustered incidents with severity scores, recommended departmental routing, and grounded playbooks ready for one-click authorization.